DACK Integrates with Know Your Guest

November 15, 2022

DACK is excited to announce our full integration with Know Your Guest (formerly known as SUPERHOG), which will be the first of its kind in the short-term rental industry—finally creating a seamless experience for guests and operators alike as they navigate the rental process. This technology will ensure operators know exactly who their guests are and protect their assets from fraudulent guests and damages. This is achieved through Know Your Guests’ verification process as well as their comprehensive damage waiver.

DACK is a guest experience platform that provides guests with an easy-to-navigate rental app for their stay experience. From the moment they checkout on the rental website to when they check out of their stay, DACK is there to be a helpful hand and guide for their vacation rental needs. On the surface, DACK may appear like only a digital property guide, but it does much more than just replace the binder on your rental’s countertop. Access control, local recommendations, one-touch Uber ordering, and a robust eCommerce platform means guests can customize their experience with a few taps. All these features and more put the guest in control of their experience and gives them access to the information they need before, during, and after they even arrive.

DACKs partnership with Know Your Guest is groundbreaking as the first integration that compiles the entire verification and deposit process in one easy-to-use platform. 

DACK is available on all devices as an app or web link, making it a universal solution for every guest. Know Your Guest’s simple verification and deposit process can be completed in less than 5 minutes. Additionally, the deposit and damage waiver can be completed using Apple Pay, Google Pay, or any major credit card.

Know Your Guest cross references your data and driver's license against a government database to identify signs of fraud or any indication that you would be a high-risk guest. Once approved, you can select to pay a one-time damage waiver fee or a traditional deposit. The damage waiver covers between $500 and $5,000,000 of damages. The deposit only covers up to the deposit amount and is refunded to the guest, pending no damages occurring during their stay. Know Your Guests’ integration with DACK makes the entire process simple and intuitive for guests and hosts.

Head of Product at DACK, Thomas Schaper, said, "We're excited to give our operators and guests access to Know Your Guest. Their flexible API enabled us to build a completely integrated verification flow as we continue to develop the most seamless guest journey possible. The convenience of direct integration with our app will make it easier than ever for guests to quickly verify their identities. It's a win-win for everyone."

As the short-term rental industry continues to evolve, companies like DACK pride themselves on remaining at the forefront of technology and digital integration. CEO & Co-Founder of SUPERHOG Humphrey Bowles said, “We are both excited and honored to provide our state-of-the-art Know Your Guest risk management technology through DACK’s world-class guest experience platform. Our mission is to elevate property manager confidence in who they are hosting and our partnership with DACK is a huge step toward that goal. Our integrated platforms will be a leading example in creating a culture of trust, safety, and risk prevention within the short-term rental industry, and we’re looking forward to helping property managers every step of the way.”

If you want to learn more, schedule a demo with us!

About Know Your Guest

Know Your Guest is an all-in-one pre-emptive risk management platform for the short-term rental industry. As a cutting-edge SaaS solution, Know Your Guest is built to remove manual processes and guesswork from the guest screening process, allowing property managers complete control over their bookings so they can effectively manage guest-related risks. Through seamless integrations with your booking journey, you can be confident knowing your guest is who they say they are and rest easy knowing your properties are protected.


About DACK

Venture-backed DACK, Inc. is a revolutionary guest technology start-up that enables operators to provide their guests with an all-in-one, mobile-first, digital stay experience. Through DACK’s SaaS platform, operators can provide their guests with digital access, contactless check-in and checkout, intuitive property guides, one-touch WiFi, local recommendations, customizable upsells, and more. Since its product launch in 2020 DACK has grown rapidly and is now used at thousands of properties across multiple lodging verticals. For more info