DACK partners with SUPERHOG, changing the game in short-term rental security. DACK is an app-based customer experience platform for vacation rental operators. Their new integration will allow guest verification directly through the DACK app.
What is SUPERHOG?
SUPERHOG is a global company operating in 25+ countries worldwide that specializes in intelligent guest screening. They are solving the trust and protection gap for millions of short-term rental hosts and operators. SUPERHOGS' Know Your Guest™ technology increases booking confidence and provides protection unmatched in the STR industry.
What is the DACK App?
The DACK App is a powerful guest experience platform. It includes a powerful upsell platform, key code/digital key management and customizable property guides. The app also provides contactless check-in and checkout, dynamic local recommendations and one-touch WiFi. With this new integration, DACK will now offer direct guest verification for operators, all without ever leaving the app.
Superhog CEO & Co-Founder Humphrey Bowles
As the short-term rental industry continues to evolve, companies like DACK pride themselves on remaining at the forefront of technology and digital integration. CEO & Co-Founder of SUPERHOG Humphrey Bowles said, "We are honored to announce our partnership with world-class guest experience platform DACK and look forward to providing their customers with our cutting-edge Know Your Guest™ technology. Property managers should be able to host with confidence and peace of mind. Our mission at SUPERHOG is to make sure they can, and we know that this partnership is a huge step towards that goal. We’re looking forward to helping Property Managers and the industry by creating a culture of trust and safety in partnership with Dack.”
Head of Product at DACK Thomas Schaper
Throughout the development process DACK’s efforts to create a smooth and seamlessly integrated guest experience has been aided by the great tools their partners provide. Head of Product at DACK, Thomas Schaper, said, "We're excited to give our operators and guests access to SUPERHOGS' Know Your Guest™ technology. SUPERHOG's flexible API enabled us to build a completely integrated verification flow as we continue to develop the most seamless guest journey possible. The convenience of a direct integration with our app will make it easier than ever for guests to quickly verify their identities. It's a win-win for everyone."
The flow will allow guests to verify their identity directly through DACK’s home screen. Guests will be prompted to provide their information, including a government ID as well as a live photo. This will be verified through artificial intelligence and machine learning to analyze the guest’s ID for image manipulation and other discrepancies. Humphrey Bowles said "Know Your Guest™ provides intelligent guest screening and damage protection at the market's lowest price. This truly awesome technology tells property managers exactly who their guests are, and even better, if something does go wrong, we will be on hand to support and reimburse them."
SUPERHOG combines intelligent guest screening (Know Your Guest™) with automatic damage protection and is delivered as a SaaS solution that integrates seamlessly with your booking journey, helping you pre-and post-stay. By using SUPERHOG, you can be confident knowing your guests are who they say they are and rest easy knowing your properties are protected.
Venture-backed DACK, Inc. is a revolutionary guest technology start-up that enables operators to provide their guests with an all-in-one, mobile-first, digital stay experience. Through DACK’s SaaS platform operators can provide their guests with digital access, contactless check-in and checkout, intuitive property guides, one-touch WiFi, local recommendations, customizable upsells, and more. Since its product launch in 2020 DACK has grown rapidly and is now used at thousands of properties across multiple lodging verticals. For more info